Effective date: September 1, 2025
Entity: Psychport Inc. ("Psychport", "we", "us", "our")
Website: https://psychport.ca
Contact (Privacy Officer): [email protected]
This Policy explains how we collect, use, disclose, and protect personal information when you use Psychport's website, therapist directory, account areas, and related services (the "Services"). By using the Services, you agree to this Policy.
Psychport is a directory and community platform for mental-health professionals. We are not a healthcare provider and do not provide medical advice. Individual therapists and clinics using Psychport ("Clinicians") operate independently and remain responsible for their own professional and legal obligations.
PHIPA status. Psychport does not collect, store, access, or otherwise handle Personal Health Information (PHI) on our systems. Psychport is not a "health information custodian" (HIC) under Ontario's Personal Health Information Protection Act, 2004 (PHIPA).
Any PHI that a website visitor ("Visitor") chooses to share with a Clinician occurs outside of our Services (for example, by emailing the Clinician directly).
When a Visitor communicates with a Clinician by email, phone, or other channel not provided by Psychport, the Clinician is solely responsible for that information and for compliance with PHIPA (or other applicable laws).
Controller. For public website use, clinician listings, user accounts, marketing, analytics, and payments, Psychport acts as the data controller of the personal information we collect and process.
Service Provider/Processor (limited). If we ever provide optional tools where a Clinician instructs us to process personal information on their behalf (and not PHI), we act as their service provider/processor under a separate agreement. Psychport does not offer features for storing or managing PHI.
Important: Do not upload, enter, or transmit PHI through Psychport. If you are a Visitor seeking care, contact Clinicians directly using their listed contact details. If you are a Clinician, do not use Psychport to collect or store PHI.
We use non-PHI personal information to:
We use essential cookies for security and login. Optional cookies may support performance analytics, remembering preferences, and advertising/retargeting (if enabled). You may disable cookies in your browser; some features may be limited.
Payments are processed by Stripe. Psychport does not collect or store your full credit-card details. Stripe securely handles card data; we receive limited transaction records for receipts, dispute resolution, and accounting.
Do not provide PHI or highly sensitive medical details on Psychport. We do not host intake forms that collect PHI. If you choose to email a Clinician directly and share PHI, that communication is outside our Services and is the Clinician'sresponsibility under PHIPA or other applicable laws.
We do not sell personal information. We may share personal information with:
Information may be stored or processed outside your province or country. We apply appropriate safeguards in such cases.
We use administrative, technical, and physical safeguards (including encryption in transit, access controls, and monitoring). No system is completely secure. You are responsible for maintaining secure passwords and devices.
We retain data only as long as necessary for the purposes described:
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information; to data portability; to object; and to withdraw consent. To exercise rights, email [email protected].
We send marketing emails only with your consent or as allowed by law. You may unsubscribe at any time. Service-related messages (e.g., receipts, security alerts) will still be sent.
The Services are intended for individuals 18 years or older. We do not knowingly collect data from children under 18.
Clinicians are responsible for the accuracy and legality of their listings and for complying with their own privacy, professional, and record-keeping obligations. Clinicians must not use Psychport to collect, store, or manage PHI. Any PHI received via email, phone, or other off-platform channels is the Clinician's responsibility under PHIPA or other applicable laws.
Psychport does not make legally significant decisions based solely on automated processing. Any matching or discovery tools are assistive only.
Our Services may link to third-party websites or tools. Their practices are governed by their own privacy policies.
We may update this Policy. The effective date will always be updated, and material changes will be communicated as appropriate. Your continued use of the Services means you accept the revised Policy.